Refund & Returns Policy – Intimate Prime

We aim to provide high-quality products and customer satisfaction.

1. Return Period

You may request a return within 14 days of receiving your order.

2. Eligibility for Returns

To qualify:

• Product must be unused
• Product must be in original packaging
• Proof of purchase is required

3. Non-Returnable Items

Due to hygiene and safety reasons:

• Opened supplements may not be returned
• Used items are not eligible

4. Damaged or Incorrect Items

If you receive:

• A damaged product
• The wrong item

You must contact us within 48 hours of delivery.

5. Refund Process

• Refunds are processed after inspection
• Approved refunds are issued to the original payment method
• Processing time: 5–10 business days

6. Shipping Costs

• Customers are responsible for return shipping
• Original shipping fees are non-refundable

7. Non-Delivery

If your order does not arrive within the estimated timeframe, contact us for investigation.

8. Chargebacks

We encourage customers to contact us before initiating a chargeback so we can resolve issues promptly.

9. Contact

Email: info@intimateprime.co.za