Refund & Returns Policy – Intimate Prime
We aim to provide high-quality products and customer satisfaction.
1. Return Period
You may request a return within 14 days of receiving your order.
2. Eligibility for Returns
To qualify:
- Product must be unused
- Product must be in original packaging
- Proof of purchase is required
3. Non-Returnable Items
Due to hygiene and safety reasons:
- Opened supplements may not be returned
- Used items are not eligible
4. Damaged or Incorrect Items
If you receive:
- A damaged product
- The wrong item
You must contact us within 48 hours of delivery.
5. Refund Process
- Refunds are processed after inspection
- Approved refunds are issued to the original payment method
- Processing time: 5–10 business days
6. Shipping Costs
- Customers are responsible for return shipping
- Original shipping fees are non-refundable
7. Non-Delivery
If your order does not arrive within the estimated timeframe, contact us for investigation.
8. Chargebacks
We encourage customers to contact us before initiating a chargeback so we can resolve issues promptly.
9. Contact
Email: info@intimateprime.co.za